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Shipping policy

Processing Time
All orders are processed within 10 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

  • Canada: Standard: 7 CAD — 2 to 7 business days
    Express: 15 CAD — 1 to 3 business days

  • United States (continental): Standard: 10 CAD — 5 to 10 business days
    Express: 25 CAD — 2 to 5 business days

  • Europe (France, Germany, Spain, Italy, etc.): Standard: 15 CAD — 7 to 15 business days
    Express: 40 CAD — 3 to 7 business days

  • United Kingdom & Ireland: Standard: 15 CAD — 7 to 14 business days
    Express: 40 CAD — 3 to 7 business days

  • Africa: Standard: 25 CAD — 10 to 25 business days
    Express: 70 CAD — 5 to 12 business days

  • Latin America (Mexico, Brazil, Argentina, Chile, Colombia, etc.): Standard: 25 CAD — 10 to 25 business days
    Express: 65 CAD — 5 to 12 business days

  • Asia (Japan, Korea, China, India, Singapore, etc.): Standard: 20 CAD — 8 to 18 business days
    Express: 55 CAD — 4 to 9 business days

  • Oceania (Australia, New Zealand): Standard: 18 CAD — 8 to 15 business days
    Express: 45 CAD — 4 to 9 business days

Customs duties, taxes, and import fees may apply depending on your country and are the responsibility of the customer.

Order Tracking
You will receive a shipping confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 72 hours.

Customs, Duties, and Taxes
Mood Clothing is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (tariffs, taxes, etc.) and may be collected by the shipping carrier at the time of delivery.

Damages
Mood Clothing is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team at [support email] to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Contact Us
If you have any questions about this Shipping Policy, please contact us at:
Email: info@moodclothingmtl.com